Workshop Leader: Claire Rason, Founder and Director, Client Talk 

Registration and Breakfast at 9am for a 9.30am start to approximately 12.30pm

In this workshop, former lawyer, business development professional, and accredited coach, Claire Rason will also look at the following: 

• How understanding the art of active listening can enhance client feedback programmes
• The psychology of feedback and how to avoid the mental shortcuts that get in the way of listening and actioning what is heard
• Top tips for conducting client interviews
• How we can conduct meaningful client interviews remotely
• Claire Rason has conducted multiple client interviews across a range of industries and draws from her insights as someone who is trained to listen, as well as her expert knowledge of professional services firms. 

Cost to Attend including any materials, breakfast and mid-morning break:-  

Event price: £350.00 + VAT 

Members receive a saving on the full price and pay £250.00 + VAT

Terms and Conditions of Booking:  

Cancellation by you: Cancellation received in by email to gail.jaffa@psmg.co.uk more than 28 days before the 20th March 2024 will receive 50% refund of the registration fee. We regret that there are no delegate fee refunds for cancellations within 28 days of the Masterclass date or for non-attendance. Transfer to another delegate name is permitted. 

Cancellation by us: It may be necessary for reasons beyond the control of PSMG LLP to change the content or timing of the programme, speakers, date or venue and all registered delegates will be notified in the event of a substantive change. In the unlikely event of cancellation of the Masterclass PSMG LLP will make full refund of any delegate fee paid but disclaim any further liability.  

The registration fee must be paid in advance of the Masterclass date to guarantee your place. PSMG LLP reserves the right to refuse admission to delegates if payment is not received in full before the conference date.  

Confirmation of any booking/agreement forms a binding contract and the parties thereto are subject to the jurisdiction of the English Courts and that English law applies.