Workshop Leaders: Ben Kent and Eleanor Berry from Meridian West supported by an invited guest Harry Mirpuri, who has worked in client experience and insights in many sectors and was until recently the Head of Client Insights at Irwin Mitchell.

Registration, networking and lunch at 12 noon with a speaker start of 12.30pm to approx. 2pm.

In this working session we’ll explore and discover:

1. The Foundations

What client journey mapping is and what it involves

The benefit of the process and things to consider

2. Case Studies

How journey mapping has been used to improve client experiences at 3 firms.

​3. How to get started.

We’ll cover the key things you need to get started, to identify the journeys and moments that matter.

As part of this you will be asked to consider and define your key growth audiences, the journey stages they go through when they engage with your firm (e.g. research, enquiry, onboarding etc) , their needs, feedback and sentiment at each stage  (including what you are doing well and what is causing friction).

Event price: £150 + VAT 

Members receive a 50% saving on the full price and pay £75 + VAT  

To register for a place please email gail.jaffa@psmg.co.uk or telephone +44(0)7956 443745

Terms of Booking and Cancellation Policy  

Receipt of your booking indicates acceptance of liability to pay the attendance fee. Cancellations received in writing more than 7 days before the seminar will be refunded, less £10 administration fee. We regret that no refunds are allowed for cancellations or transfers within 7 days or for non-attendance. PSMG reserves the right to refuse admission if payment is not received prior to the event. 

Important note: The booking email constitutes a legally binding contract. It may be necessary for reasons beyond the control of PSMG LLP to change the content and timing of the programme, the speakers, the date and venue. Whilst every effort will be made to prevent this, in the unlikely event of the programme being cancelled, PSMG LLP will automatically make a full refund but disclaim any further liability.