Cost-effective and automatic, the viu platform allows firms to use it to support a fully inclusive client engagement programme. viu facilitates client engagement by capturing client sentiment through feedback at key points of interaction, specifically focusing on what the client wants to say, rather than what the firm wants to hear.

Feedback is delivered directly to those most involved in the transaction to allow action to be taken by those most appropriate to do so. During the process metrics are calculated and stored giving insight into variations in client experience delivered by different areas of the firm and allowing the client journey to be fully understood.

Now more than ever, a firm’s relationship with its clients’ needs to be strengthened and developed. One of the most effective ways to do this is to ask the client about their experience and, if there were negative aspects to it, deal with it in a way that enhances the relationship. viu targets this issue precisely and automatically. 

Tikit have used the viu platform since 2014 to engage with clients based on feedback through our support system. Last year, viu usage was extended to include Tikit’s professional services teams.

Simon Elven, Commercial and Marketing Director at Tikit states, “The viu platform will form a key component of our Marketing and BD ecosystem. It gives firms the ability to better understand their client’s experience and to identify those clients who are risk of going elsewhere as well as those who are likely referrers or case studies. More importantly though, it provides individuals within firm the ability to further develop their relationship through a proactive response to feedback. We think this is a must have ability for firms of all sizes.”

Mario Dolcezza, CEO of viu commented “I’m absolutely delighted that after many years of R&D working towards this point that we’re able to formally announce our partnership. We have a great working relationship with Tikit underpinned by their forward thinking and innovative approach, the benefits of which we are excited to share with the legal community to see how positively this will impact their client relationships”.