However, according to the survey, in-house legal departments are noticeably less interested in communicating these results with the wider business through data and insights. Less than a fifth (17%) of respondents listed 'delivers unique insights' as a current benefit of legal technology, while just over a quarter (26%) listed it as a future opportunity. In a similar vein, just over a quarter (26%) of respondents listed 'demonstrates results to the business' as a current benefit, and less than a third (32%) listed it as an opportunity for the future.

This is particularly interesting when considering the biggest obstacle for in-house counsel is communicating with the wider business. More than half (54%) of respondents listed ‘communication with the wider business could be more effective and efficient’ as the top challenge facing their legal department. This rose to 71% when looking at responses from general counsel alone.

Emma Dickin, Head of In-house Practical Guidance at LexisNexis, says:

“To manage rising workloads, the majority have turned to legal technology for help, automating the routine, lower-value tasks so there's more time to dedicate to the strategic work that makes the biggest impact and best utilises their lawyers' skills.”

“In today's business world, data is the real silver bullet. Yet the survey shows very few legal counsel are interested in using data insights from their legal technology to help demonstrate and drive the value they're adding to the wider business.”

“It is time legal departments forge a new path by looking beyond the here and now, taking their investment in legal technology to the next level and using it to showcase their real worth.”

A copy of the full report can be found in the Research/Analysis section in our Knowledge Bank