TIMINGS: 3PM - 4PM ON EACH OF THE BELOW DATES

Our expert faculty brings unparalleled experience in client listening and strategic insights:

Ben Kent, Founder Director - Pioneer in professional services client listening with over 25 years' experience advising firms on strategic growth
Bertie Heppel, Associate Director - Specialist in designing research programmes that uncover commercial opportunities as well as feedback
Silvia Grigoroiu, Director - Expert in client listening technology and program scalability, having led major global insight programs

Who Should Attend

This programme is ideal for:

- Client listening program managers looking to enhance existing programs
- BD and marketing leaders responsible for client experience
- Partners and practice leaders seeking to improve client relationships
- Client relationship managers wanting to strengthen key accounts

What You'll Learn

Over six practical modules, you'll discover how to:

1. Build a compelling business case for client listening investment
2. Design and conduct research that delivers genuine insights
3. Leverage AI and technology to scale your program
4. Create impactful reporting that drives action
5. Implement closed-loop feedback processes that deliver ROI
6. Build the beginnings of a client-centric culture that turns feedback into growth

Each session will be 60 minutes (on-line). In addition, we will provide detailed briefing notes, tool and exercises.

Module Dates - 2025

1 - Thursday 13th March 
2 - Thursday 20th March 
3 - Thursday 27th March 
4 - Thursday 3rd April 
5 - Thursday 10th April 
6 - Thursday 17th April 

Cost to Attend:

Cost for the full six sessions:-

• 1 delegate total investment £996 per delegate
• 2 - 5 delegates £850 per delegate
• 6 - 9 delegates £795 per delegate

All fees exclude VAT

Members receive a saving of £75.00 per delegate on the full price + VAT

Terms and Conditions of Booking:

Cancellation by you: Cancellation received by email to gail.jaffa@psmg.co.uk more than 28 days before the 13th March 2025 will receive 50% refund of the registration fee. We regret that there is no delegate fee refunds for cancellations within 28 days of the start of the programme date or for non-attendance. Transfer to another delegate name is permitted.

Cancellation by us: It may be necessary for reasons beyond the control of PSMG LLP to change the content or timing of the programme, speakers, date or venue and all registered delegates will be notified in the event of a substantive change. In the unlikely event of cancellation of the Programme PSMG LLP will make full refund of any delegate fee paid but disclaim any further liability.

The registration fee must be paid in advance of the Programme date to guarantee your place. PSMG LLP reserves the right to refuse admission to delegates if payment is not received in full before the conference date.

Confirmation of any booking/agreement forms a binding contract and the parties thereto are subject to the jurisdiction of the English Courts and that English law applies.